Coffee Not Maker

I don't normally do this but this time I'm leaving the company name in because they wouldn't let me send them this mail over the net and I can find no address to send it to them on paper.

Dear Mr. Coffee,

I’ve been using your coffee makers for the last 14 years and I can say definitively that the BW13 is the first I’ve been unhappy with. The Pause-n-Serve doesn’t work, grounds get caught in the filter basket, and cleaning it with those grounds stuck in there is a real pain.

I know this is a cheap unit, but you can do better,


Richard Leland Neal